NAVIGATION

PARTNER

PARTNER

Software Partners

SAP AG
Walldorf
Dietmar-Hopp-Allee 16
69190 Walldorf
Germany

• world’s leading provider of business software solutions

• the worlds third-largest independent software supplier overall

• 9,000 employees work in research and development teams at SAP

• Innovative Models and Coordination Strategies for decentral planning in Supply Chain Management

• Proof of concept of these models on customer scenarios in SAP Supply Chain Management

Research Institutes

Forschungsinstitut für Rationalisierung an der RWTH Aachen
Pontdriesch 14-16
52062 Aachen
Germany

• Business: Nationally and internationally funded research and research-based consulting

• Strengths: Operations Management, Production Management, Logistics, Maintenance, After-Sales Services, E-Business

• Innovative Models for Integration of Service-Supply Chains, Business models/Coordination Strategies for embedded maintenance service, doctorate thesis

• Project Management in multinational, multicultural, multilingual research project

Swiss Federal Institute of Technology (ETH)
Center for Enterprise Science (BWI)
Kreuzplatz 5
CH-8032 Zürich
Switzerland

• ETH-Center for Enterprise Sciences (BWI) is part of the Management, Technology and Economics Department

• BWI: Research and Education in Logistics, Operations, Supply Chain- and Information Management

• Methodical development and empirical assessment of relevant Performance Measurement Metrics to evaluate the impact of collaborative services in the integrated Manufacturing Supply Chain, doctorate theses

• Project Management in multinational, multicultural, multilingual research project

University of St. Gallen
Institute of Technology Management (ITEM-HSG)
Dufourstr. 40a
CH-9000 St. Gallen
Switzerland

• Basic business: research-based consulting and funded research with mainly manufacturing companies

• Strengths: 10 years experience in service management, surveys, methods

• Innovative solutions/models in service management, doctorate thesis, publications

• Contact to other research institutes and partner companies

Politecnico di Milano
Piazza L. da Vinci 32
20133 Milano
Italy

• Business: POLIMI is the most important technical university in Italy and one of the biggest in Europe. Since 1985 POLIMI-DIG, with its 48 professors and 99 researchers, is active in public-funded research and research/consulting in collaboration with private companies.

• Core competences: Manufacturing Systems Design, Operations Management, Service Management, Logistics and Supply Chain Management, After-Sales Services, Maintenance

• Enhancement of the SCOR including Business Service

• New models for business service integration in the Supply-Chain

• Embedded maintenance services

• Performance measures in Service-Supply Chains

Institute for Logistics & Transport
Von-Melle-Park 5
20146 Hamburg
Germany

• Business: Company funded research and training

• Strengths: Production Planning and Scheduling, Advanced Planning Systems, Logistics

• Requirements, concepts and models for collaborative planning among industrial partners and logistic providers

• Doctorate thesis

• Cooperation between high standard research institutes and partners from industry

Industrial Partners

SKF Reliability Systems
Gunnar-Wester-Strasse 12
97421 Schweinfurt
Germany

• leading global supplier of products, customer solutions and services in the rolling bearing, seals business and related businesses

• optimising plant asset efficiency and maintenance through mechanical services, preventive maintenance, condition monitoring and systems for decision support in maintenance work

• Development of an integrated asset management system

• New coordination strategies which facilitates exchange of information from different monitoring systems

Comau
Via Rivalta 30
Grugliasco (Torino)
Italy

• global supplier with a world-wide organisation aiming to support its customers on a global basis

• Comau SERVICE, Business Unit of Comau S.p.A. is one of the largest European provider of Maintenance Services

• a process model to approach medium sized companies for mainainance services offering

• a system of key indicators regarding performance index

• improve operating performances through a better coordination with the customer operations

SIGPACK Services
Industrieplatz 1
8212 Neuhausen
Switzerland

• Global provider of spare parts, modernization and field service for Bosch Packaging

• Methodologies to quantify customer added value

• Improve transparency towards suppliers

• Identify new service business models

Dissemination & Exploitation Partners

Interessensverband Chemnitzer Maschinenbauer e.V.
Annaberger Straße 240
09125 Chemnitz
Germany

• Business: private R&D organization, product and process development, strategic networking structures

• Strengths: Project Management, Networks and Cooperation for production, purchasing, marketing…, R&D management for SME, Personnel Development

• Improvement of the international competitiveness of regional SME by proven models for integrative service-supply chains, innovative hybrid products and performances and adequate business models and management procedures

• New contacts and increase of the experiences in the field of international research projects

UNITECH-Maschinen GmbH Chemnitz
Clemens-Winkler-Str.6
09116 Chemnitz
Germany

• UNITECH is a sales and service company in mechanical engineering; Milling and turning engineering

• Another field with a great deal of potential is retrofitting, especially in Russia, thousands of machine tools are waiting for spares, repair, overhaul and modernization

• We look for possibilities to use new innovative solutions for our interests via ICM. New contacts and increase of our experience in the field of retrofitting

• Improvement of the international competition; new contacts and increase of our experience in the field of retrofitting

Hörmann Industrietechnik
Paracelsusstr. 10
09114 Chemnitz
Germany

• Competencies: mechanical engineering (modernization, general overhaul and alterations, adaptation of assembly lines, appliances); electrical engineering; steel girder construction; maintenance and assembly (maintaining services, production transfer, assemblies, tool repairing, tool management); railway technologies (modernization and repairing of railway specific machine tools and equipment).

• Strengths: complete and comprehensive servicing in plant maintenance, maintenance of assembly lines, production support, tool management, engineering services and residue management.

• Development of optimal structures and tools to coordinate the partners and testing in reference models and of efficient evaluation and calculation procedures for technical services

• Development of methods for the strategic planning of new innovative services as well as for the development of network structures for their implementation

• Generalization of results and experiences for the use of interested SME

Technology Industries of Finland
Eteläranta 10
00131 Helsinki
Finland

• With about 1200 member companies Technology Industries of Finland represents the country’s largest industrial sector and is responsible for about half of the total industrial production, personnel and exports in Finland. The Innovation Environment unit boosts business and technology development among member companies.

• Innovative models for intergration of Service-Supply Chains, Business models, Models for performance measurement of service organization

• International network for BestServ Forum (abt. 30 companies)

ADIGE Sala S.p.a
via per Barco 11
38056 Levico Terme (TN)
Italy

• specialised in design and manufacturing of machines and system for tube solids and profile cutting

• ADIGESYSTEMS SpA is a world leading manufacturer of machines and systems for tube, solids, wire and profiles processing

• Increase efficiency by reducing downtime in an efficient way

• Increase delivery speed and delivery reliability and improving integration between maintenance and production planning

• Developing of competencies in the focus area of customer service

INM Partner Kft
Balmazújvárosi road 10
4028 Debrecen
Hungary

• INM Partner Inc., was grounded 1989. The manufacturing is mostly concentrated to involve prototypes and machinery details which requires accuracy. These parts are delivered directly to customers.

• The machinery equipment includes both advanced CNC-machines and conventional machines.

• The objective now for INM Partner is to widen the market to offer services to more western European companies with need for precision manufacturing of prototypes and small series.

Standardization Partner

H2O Business Process Training Center
Von Rehlingenstrasse 58a
86356 Neusaess
Germany

• Business: Development, maintenance and training of enterprise frameworks and architectures, coaching of upper and middle managers esp. in SMEs in Business Process Management, Performance Management, Change Management

• Strengths: Supply chain management, manufacturing, in- and outbound logistics, outsourcing

• Work on specifications and industry requirements for new service reference models with manufacturing interfaces; development and validation of these models in industry environments and mirroring with standard reference models like SCOR, CCOR, DCOR and the emerging VCOR framework.

• Integration of business process architectures with enabling I+C infrastructures, requirements for inter-enterprise collaboration.